Pioneer Air

I have been using Pioneer Air for several years without a problem, until I had a check up on my unit. Zach came and said there is an airflow problem on this unit and that they would have to do duct work and add two vents so the unit would not fail. I did not have a reason not to trust the information and did not get a second opinion. We chose the less expensive repair option for 6000. The work was never completed. After several calls to Pioneer, I finally got an invoice for the proposed work. Ninety percent of the list was never completed. I finally set up an appointment with the owner Leo. He couldn't explain the invoice and asked what he could do to "make it right". He said he would extend our labor warranty and give us a refund for the 6000.00. He would recharge us for the work provided and include a duct cleaning for 1300.00. To this day we have still not received our money back and he will no longer return our calls. The office no longer exists as they are in the middle of "moving". I have since read several reviews on YELP of the same scam being done to other people. Included is a picture of my 6000.00 vent. STAY AWAY FROM PIONEER AIR.... FAR AWAY

Got a quote from Pioneer air to install a new 16 seer , two stage 5 Tons HVAC unit. They performed the installation 2 weeks ago. Shortly after they left my house I opened the unit to see the model & serial number to register the unit online. When I went to Amana website and entered the model number only to find out they installed a less efficient unit then what I paid for. Leo the owner of the company came to my house and apologize for the mistake. He promised he will make it right the following week and will give me a better warranty than before. The next week I got a call from a rep from Pioneer air telling me they picked up the new unit but it was damaged, they will have to reschedule for next week. Today one of his techs showed up at my house saying he was only instructed to replace the outside unit and leave everything the same. I gave Pioneer an opportunity to make it right, was patient & understanding but they are they taking this issue lightly. I am pretty sure this is not the first time they "ACCIDENTALLY' install the wrong unit. These tactics are highly used with elder people and people with no sense of basic HVAC knowledge. Please review your contracts and contact a 3rd party company to make sure they installed the unit they quoted you.

Pioneer Air staff came to my home and did a great job! They were mindful of my house and put tarps out to protect our floors and furniture. They wore foot booties and installed a new return and a new supply duct to one of our rooms. I was pleased to see how little mess was made during the install process. They cleaned up any mess that was made. It was nice to see a company that treated my house with respect. Thank you very much. I will be using Pioneer again on my next project.

We initiated a maintenance contract with Pioneer Air four years ago. It was our smartest decision as a homeowner. The tech is scheduled according to our convenience and always arrives on time. Each tech provides an itemized list of current conditions and explains each aspect in detail. He also makes recommendations and estimates based on our needs. We appreciate the professionalism.

I have been using Pioneer since they were established. They are very professional and courteous when coming to do general A/C and furnace maintenance. I am so happy with them I have been referring them to people I work with all the time. Thanks, Pioneer, for making my life a lot easier dealing with the heat and cold here in the Silver State of Nevada.

This is the second appointment that pioneer air conditioning majorly disappointed me. First appointment they said they couldn't get up in the attic because it was too small which is untrue because I've had the other Air conditioning company replace a fan motor and wheel blower recently. Second appointment a year later, pioneer air conditioning called me, I didn't call them for a yearly maintenance that's paid by Nevada energy. Pioneer air conditioning was supposed to do a checklist of items for a tune-up. They didn't do any tune up The technician was young and just took photos, I would not call that a tune-up. I called management to ask for a list of items that they did do, it's been 2 weeks I have gotten zero list. I've reminded them several times and I still haven't got what I requested. I would not recommend this company.

A very nice experience working along with this company. The ladies in the office were exceptional. Both Teaney and Brenda. Very helpful during the whole process. 100%. How fortunate to be able to speak and get questions asked and explained so quickly because of them. Would also like to give a shout out for their tech Sebastian. A very polite and mannerly young man. Thank you All once again for your great service.